> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rtospot.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Certificates

> Issue, download, verify and replace Statements of Attainment.

Administrators and assessors can issue Statements of Attainment. All staff can
view and download them. Administrators manage designs and can revoke or restore
a statement. This guide covers short-course Statements of Attainment.

## Check eligibility

Before issuing, check that:

* The student is a student record, not a lead, and is not archived.
* Every current unit attempt is concluded or withdrawn, with at least one unit achieved.
* The RTO's required details are complete.
* The student's USI is verified, or an eligible exemption is recorded with evidence. A booking whose units are all offshore does not need a USI.

Typing a USI is not verification. Ask an administrator or enrolment officer
to handle **Needs verified USI**. Follow any other blocking reason shown on
the booking. A statement lists achieved units; attendance alone is not enough.

## Issue one statement

1. Open the finished booking and find its Statement of Attainment section.
2. Check the student's printed name, achieved units and completion date.
3. Choose **Design**, where available, and **Issue date**.
4. Choose **Issue the Statement of Attainment** and wait for confirmation.

The issue date cannot be in the future or before completion. Use your RTO's
approved design. The built-in layout does not include Nationally Recognised
Training logo or signatory artwork; have an administrator prepare the appropriate
design before issuing where these are needed.

## Issue a group of statements

Open the course and choose **Issue statements**. Select the class if needed,
then use **Ready to issue**:

1. Tick the eligible students.
2. Choose the design, date and email preference.
3. Choose **Review N statements…** and check names, units, numbers and email count.
4. Choose **Issue N statements**.

Blocked rows explain what needs attention. **Verify USI** opens the student's
USI section. If some rows fail, successful statements remain issued and failed
rows stay selected. Check those reasons before retrying.

**Email each student their statement** depends on the **Certificate issued**
workflow. If that workflow is off, no email is sent.

## Download or verify

Download the PDF from the certificate record or the student's documents.
Issued content is fixed: changing student details or a design later does not
change that PDF. A reprint uses the stored issued PDF.

Use **Public check** on the certificate record, or its printed QR link, to
check its public verification page.

## Replace, revoke or restore

For an incorrect statement, correct the source details first, then open the
certificate and choose **Issue a replacement**. It uses the current booking
details. When replacement completes, the earlier certificate is revoked.

An administrator can use **Delete and revoke** with a **Reason**. The record
and history remain, but public verification fails and the PDF is unavailable
for download. **Restore** also requires a reason. A certificate that has been
replaced cannot be restored.


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